FAQ

Frequently Asked Questions

Can I cancel my order?

We understand that plans can change. We are happy to accommodate order cancellations within 72 hours of purchase.

Once your order has been processed and a tracking number has been issued, it can no longer be canceled. If you no longer wish to keep the item after delivery, you may submit a return request in accordance with our Return Policy.

If your payment was accidentally charged more than once for the same order, we will promptly refund the duplicate charge.

Are your products authentic?

At Tadeum, we are committed to offering high-quality sneakers, apparel, and accessories that meet our strict quality standards.

Each product is carefully inspected before shipment to ensure excellent craftsmanship and customer satisfaction.

Are your products unisex?

Most products available at Tadeum are designed as unisex styles.

We recommend selecting your usual size based on our Size Guide. If you're unsure which size is right for you, our customer support team is always happy to help.

When will my order be shipped?

All orders are carefully inspected before shipping to ensure the highest quality.

Our standard processing time is 2–5 business days (excluding weekends and public holidays).

Once your order has been shipped, you'll receive a confirmation email with tracking information.

How long does shipping take?

Estimated shipping times begin after your tracking number has been issued.

United States

  • Standard Shipping: 8–15 Business Days

Canada

  • 10–20 Business Days

Europe

  • 10–20 Business Days

Australia & New Zealand

  • 10–20 Business Days

Rest of the World

  • 15–30 Business Days

Shipping times are estimates and may vary depending on customs processing, weather conditions, holidays, or carrier delays.

We offer worldwide shipping.

Where are the products shipped from?

To provide faster and more reliable delivery, orders are fulfilled through our trusted international fulfillment network.

Depending on your destination and product availability, your order may be shipped from one of our fulfillment centers located in:

  • United States
  • Germany
  • Netherlands
  • Hong Kong
  • Singapore
  • Malaysia
  • South Korea

We always ship from the warehouse that allows the fastest delivery whenever possible.

My tracking hasn't updated for several days. What should I do?

Tracking updates don't always appear immediately.

Once your package leaves our warehouse, it may take several business days before the carrier performs the first scan.

If your tracking has not updated for 10–12 days, please contact our support team and we'll gladly investigate your shipment.

What could cause a delay in my order?

Occasionally, orders may experience delays due to:

  • Additional quality inspections
  • High order volumes
  • Holiday seasons
  • Customs clearance
  • Carrier delays
  • Severe weather conditions

If a significant delay occurs, we'll keep you informed throughout the process.

Will I be able to track my order?

Yes.

Once your order ships, you'll receive a confirmation email containing your tracking number.

You can track your order through:

  • Our website
  • Shop App
  • Carrier tracking page

What payment methods do you accept?

We accept a wide variety of secure payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal
  • Klarna
  • iDEAL
  • Bancontact
  • BLIK
  • MobilePay
  • USDC (where available)

All payments are securely processed using encrypted payment gateways to protect your personal information.

Do you offer free shipping?

Yes.

We offer Free Standard Shipping on eligible orders. Shipping promotions and minimum purchase requirements may vary depending on your location and ongoing promotions.

What if I receive the wrong or damaged item?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

  • Your order number
  • Photos of the item
  • Photos of the packaging

We'll review your request and arrange a replacement or an appropriate resolution as quickly as possible.

How can I contact Tadeum?

If you have any questions, our support team is always happy to help.

Simply visit our Contact Us page or email us, and we'll respond as quickly as possible.