Shipping policy

Shipping Policy

At Tadeum, every order is carefully prepared and inspected before shipment to ensure it meets our quality standards.

Order Processing

Orders are typically processed within 3–5 business days (excluding weekends and public holidays).

During peak seasons, promotional events, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Estimated Delivery Time (Processing Included)

Delivery times begin after your order has been shipped.

United States

13–20 Business Days

Canada

15–22 Business Days

Europe

15–22 Business Days

Australia & New Zealand

15–25 Business Days

Rest of the World

18–30 Business Days

Please note that these are estimated delivery times and may vary depending on customs clearance, weather conditions, local postal services, or other circumstances beyond our control.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email.

Tracking information may take 3–7 business days to become active after shipment as the package is processed by our logistics partners.

Shipping Delays

While we strive to deliver every order on time, delays may occasionally occur due to:

  • Customs inspections
  • Severe weather
  • High shipping volume
  • Public holidays
  • Carrier operational delays

If your order experiences an unexpected delay, our support team will be happy to assist you.

Incorrect Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

Tadeum is not responsible for orders shipped to an incorrect address provided by the customer.

Lost Packages

If your tracking shows that your package has been delivered but you have not received it, please contact us within 48 hours of the delivery confirmation.

We will assist you in working with the shipping carrier to investigate the shipment.

Contact Us

If you have any questions regarding shipping or your order status, please contact us at:

Email: cs@tadeum.space

Our customer support team typically responds within 24–48 business hours.