Refund policy

Refund & Return Policy

At Tadeum, we are committed to providing high-quality products and excellent customer service. Please read our return and refund policy carefully before placing your order.

Order Cancellation

Orders may be canceled within 6 hours of purchase.

After this period, your order may have already entered processing or production and can no longer be canceled.

To request a cancellation, please contact us as soon as possible at cs@tadeum.space.

Returns & Exchanges

We only accept returns or exchanges under the following circumstances:

  • You received the wrong item.
  • The item arrived damaged or defective.
  • The item has a manufacturing defect.

We do not accept returns or exchanges for:

  • Change of mind.
  • Ordering the wrong size.
  • Personal preference.
  • Incorrect shipping information provided by the customer.
  • Normal wear and tear.
  • Products that have been worn, washed, altered, or damaged after delivery.

Reporting a Problem

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number.
  • Clear photos of the product.
  • Photos of the packaging (if applicable).
  • A brief description of the issue.

Our support team will review your request and respond within 24–48 business hours.

Approved Claims

If your claim is approved, we will, at our discretion:

  • Send a replacement item at no additional cost; or
  • Issue a full refund to your original payment method.

Refund Processing

Approved refunds are generally processed within 5–10 business days, depending on your payment provider.

Lost or Delivered Packages

If your tracking shows Delivered but you cannot locate your package:

  • Contact us within 48 hours of the delivery confirmation.
  • Contact the shipping carrier to initiate an investigation if requested.

Orders confirmed as delivered by the carrier are not eligible for refunds unless the carrier confirms the shipment was lost or delivered incorrectly.

Contact Us

If you have any questions regarding your order, returns, or refunds, please contact us at:

Email: cs@tadeum.space

Our customer support team typically responds within 24–48 business hours.